The exam house customer engagement promise
– Access Arrangements – The Exam House GCSE and A Level exam centre
When you engage with our the Exam House we aim for the highest customer care. Sometimes the phones get busy. If so please do send an email.
Our Exam Centre provides the highest quality experience for GCSE and A Level exam sitting.
The Exam House provides Quality Access Arrangements at the point of delivery.
We are open, easy going, approachable and aim for the highest of priorities of customer care
All exam and waiting areas are clearly signposted, well lit, clean and tidy with all the correct posters. Plus, we aim for the highest bio security throughout our exam centre.
All the exam areas are accessible by all exam candidates including wheelchair users. Meanwhile if we can fulfil your access arrangements we will aim to find and deliver alternative arrangements or venues.
The Exam House ask for your views and listen to you about of GCSE and A Level exam centre service.
The Exam House provides straightforward information about our GCSE and A Level exam centre services.
We correct mistakes promptly when they are wrong. We learn from complaints that are made about us
We promote equality and fair treatment.
We continuously improve our GCSE and A Level services.
We respond promptly about GCSEs and A Levels.
We will communicate with you in plain English using terms that are clear and easy to understand about of GCSE and A level exam centre.
We provide a quality GCSE and A level exam environment suitable to the needs of the candidate.
Service for all GCSE and A level exam candidates
We aim to provide services and premises that are accessible to every GCSE and level candidate. We also aim to treat every GCSE and A level exam candidate fairly.
No gcse or A level exam candidate at our exam centre should receive less favourable treatment because of their race, colour, nationality, age, religion, ethnic origin, sex, sexuality, marital status, or disability.
Contacting The Exam House Gcse and A level exam centre
You can phone or visit our offices between 9.00am to 5.00pm, Monday to Friday. These are our aims:
We will aim to answer calls quickly and politely, giving the Exam House GCSE and A level exam centre name.
Communicate with you in plain English using terms that are clear and easy to understand witougang jargon
If we need to contact you again. We try hard to maintain our lines of communication to make it easy for you to find a time
Our documents and instructions:
We will aim to use plain English in every exam sitting instructions we send to you. If we have to formal legal words. We aim to provide an explanation.